Shipping policy
Shipping Policy
Last updated: July 5, 2026
At Snugglin, we work to ensure that all orders are prepared, shipped, and delivered safely. By making a purchase from our store, the customer agrees to the terms outlined in this Shipping Policy.
1. Free and Insured Shipping
All orders include free and insured shipping, unless expressly stated otherwise during checkout.
Shipping insurance provides protection against certain incidents that may occur during transit, such as package loss or damage, subject to verification by the shipping carrier.
2. Processing Time
Once payment has been confirmed, orders require a processing period of 1 to 2 business days.
During this period, we verify the order, prepare the products, perform quality checks, and coordinate delivery with the shipping carrier.
Saturdays, Sundays, and public holidays are not considered business days.
3. Estimated Shipping and Delivery Time
After processing is complete, the estimated shipping and delivery time is 12 to 16 business days.
Therefore, the total estimated time from order confirmation to delivery is approximately 13 to 18 business days.
These timeframes are estimates and may vary depending on the destination country, product availability, shipping carrier, customs procedures, and other external circumstances.
4. Shipping to Latin America
Orders shipped to Latin American countries may experience longer delivery times due to:
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Customs procedures.
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Border inspections.
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Availability of local shipping carriers.
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National holidays.
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Hard-to-reach locations.
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Logistical delays beyond Snugglin’s control.
In some cases, orders shipped to Latin America may require a few additional days for delivery.
5. Order Tracking
Once the order has been shipped and a tracking number becomes available, the customer will receive an email notification containing the information needed to check the shipment status.
Tracking information may take 2 to 5 business days to update after the order has been dispatched.
A lack of immediate tracking updates does not necessarily mean that the package is delayed or lost.
6. Shipping Address
The customer is responsible for providing a complete, accurate, and up-to-date shipping address when placing an order.
Before completing the purchase, the customer should carefully verify:
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Recipient’s full name.
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Phone number.
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Street name and house or apartment number.
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Neighborhood, district, or residential area.
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City, province, or state.
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Postal or ZIP code.
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Destination country.
Snugglin is not responsible for delays, returns, or losses caused by incorrect, incomplete, or outdated addresses provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that changes can be made after the order has been processed or shipped.
7. Orders Shipped in Multiple Packages
In certain cases, an order may be shipped in multiple packages due to logistical reasons, inventory availability, or the location of our distribution centers.
In these cases, packages may arrive on different dates and have separate tracking numbers. This will not result in additional charges for the customer.
8. Delivery Delays
Delivery times are estimates and do not constitute a guaranteed delivery date.
Delays may occur due to circumstances beyond our control, including:
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High demand or peak seasons.
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Weather conditions.
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Shipping carrier operational issues.
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Customs procedures.
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Strikes or labor disputes.
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Public health emergencies.
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Natural disasters.
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Government restrictions.
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Errors or congestion within postal services.
Snugglin is not responsible for delays caused exclusively by shipping carriers, customs authorities, or force majeure events.
9. Customs, Taxes, and Duties
Depending on the destination country, an order may be subject to taxes, import duties, fees, or customs charges.
When applicable, these charges are determined by the authorities of the destination country and are the customer’s responsibility unless expressly stated during checkout that such charges are included.
Snugglin does not control or predict the amounts charged by customs authorities.
10. Packages Marked as Delivered
If the tracking system shows that an order has been delivered but the customer has not received it, we recommend:
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Verifying the shipping address provided with the order.
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Checking with family members, neighbors, reception staff, or security personnel.
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Inspecting areas near the entrance of the residence.
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Contacting the shipping carrier directly.
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Contacting Snugglin for assistance.
Claims should be submitted as soon as possible after the package is marked as delivered.
11. Lost or Damaged Packages
If an order arrives visibly damaged, the customer should take photographs or videos of the package and product before discarding the packaging.
To request a review, please contact us and provide:
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Order number.
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Full name.
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Photographs or videos of the package.
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Photographs or videos of the damaged product.
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A description of the issue.
Each claim will be evaluated individually before a replacement, reshipment, refund, or other appropriate resolution is authorized.
12. Refused or Unclaimed Orders
If an order is refused by the recipient, remains unclaimed, cannot be delivered after multiple attempts, or is returned because of an incorrect address, the customer may be responsible for the costs associated with reshipping the order.
Any applicable refund will be subject to our Refund Policy and verification that the product has been properly returned.
13. Order Changes and Cancellations
Requests to modify or cancel an order must be submitted as soon as possible after the purchase is completed.
We cannot guarantee changes or cancellations once the order has entered processing or has been shipped.
14. Contact Information
For questions regarding orders, shipping, or deliveries, please contact us using the following information:
Business name: Snugglin
Email: thesnugglin@outlook.com
Phone: +1 809-445-9276
Physical address: Urbanización Marina, Calle #7, San Pedro de Macorís 21000, Dominican Republic
When contacting us, please include your full name and order number so that we can assist you more efficiently.